LuminarAI
Frequently Asked Questions

LuminarAI is a legacy product. Please check the new version — Luminar Neo

LuminarAI: User Guide

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  • How to activate LuminarAI?

    With LuminarAI we made the activation process easier and faster for you. There’s no need to remember your license number in order to use LuminarAI. Now you may activate LuminarAI directly from your account.

    By default, all our software launches in trial mode when you first open it. When you start LuminarAI, you’ll see a window that prompts you to log in to your Skylum Account. 

    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.

    To activate LuminarAI:

    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

    • If you don’t have a Skylum account, click Register and create a Skylum Account. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password. 

    • If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    • Congratulations! You’ve activated LuminarAI.

    Still don’t see LuminarAI in your account? Our support team will help you with that.

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Missing your license
or need to re-download?

If you need to retrieve your license key or download an app that you own again, this is the place to do it!

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Can’t find the answer to your question?
Contact us and we’ll get back to you as soon as we can.

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The prices will increase on November 1 LuminarAI can be yours for the best price!
Preorder it now, as the price will increase on November 1
FAQ: Luminar for Mac | Skylum (11)